We started Septic Response because we believe homeowners deserve to understand what’s happening underground before they spend money on it. Too often, people are told their tank needs pumping when the real problem is a stuck float, or that their drainfield has failed when a clogged lateral is to blame. We do things differently: we find the real cause, explain it plainly, and recommend only the work your system actually needs.

Our story

For Victoria, septic service is the family trade. She is the daughter of Ken Smith, who started All County Septic Service in Snohomish County more than four decades ago. That company still serves customers today under the leadership of Victoria’s mother and siblings. Growing up around the business gave Victoria and Anthony deep roots in the industry and a real appreciation for the work septic professionals do to protect homes, families, and the soil and water around them.

Victoria with her father, Ken Smith, who founded All County Septic Service in Snohomish County.

Anthony and Victoria founded Septic Response in Kirkland in January 2018, bringing together the Smith and Wilson families’ history in septic service with Anthony’s background in business development and sales. Before starting the company, Anthony worked in the technology industry, building customer relationships and helping a business grow. He brought that same focus on clear communication and long-term relationships to septic service.

Anthony and Victoria Wilson, co-founders of Septic Response.

Victoria also brings a background in health care. She earned her Doctor of Physical Therapy degree from the University of Washington in 2020, and her clinical training shapes how Septic Response works with homeowners: assess carefully, find the underlying cause, explain it clearly, and plan for the long term. In physical therapy, as in septic care, small problems addressed early are far less likely to become big ones. And when a homeowner calls in the middle of a backup or a system failure, the same calm, careful approach she learned with patients helps them through the next steps.

Today, Septic Response serves homeowners and businesses across King and Snohomish counties from our Kirkland office and our Woodinville branch, where Anthony and Victoria live and work. We’ve grown, but we’re still a family business at heart, and the lessons passed down through Victoria’s family still guide every job we take on.

Anthony and Victoria’s dogs at home in Woodinville.

When you call Septic Response, you’re working with people who learned this business from the ground up and plan to be here for the long haul. A customer we treat well today is a neighbor we’ll be serving for years to come.

“Woodinville is home for us, and we’re proud to serve the community and our neighbors across Snohomish County. My family has been part of this industry for decades. My training as a physical therapist also taught me to listen carefully, assess problems thoroughly, and focus on solutions that support long-term well-being. We bring that same care and attention to our work with homeowners and their septic systems.”
Victoria Wilson, DPT, Co-founder

“We believe septic service should be straightforward: respond promptly, explain what we find, and recommend the work that best supports each customer’s system and property.”
Anthony Wilson, Co-founder

How we work

Septic symptoms are easy to misread. A high-water alarm doesn’t always mean the tank needs pumping. A backup doesn’t always mean the drainfield has failed. Wet ground near the tank doesn’t always mean the tank is leaking. That’s why every job follows the same five steps:

Inspect. We look at the components involved and how the system is actually operating.
Diagnose. We find the cause of the problem, not just the most visible symptom.
Explain. We show you what we found, why it matters, and what your options are.
Repair. We fix what needs fixing, and we tell you what can safely wait.
Maintain. We set up a maintenance schedule that prevents the next problem.

Not every problem means a new system. When a component can be repaired, we’ll repair it. When replacement is the right call, we’ll explain why.

The whole system, not just the tank

A septic system is a chain of parts that depend on each other. The tank holds back solids, baffles and filters keep those solids from escaping, pumps and floats move wastewater when gravity can’t, and the drainfield gives it final treatment in the soil. A problem in one place puts stress on everything downstream.

We work on every link in that chain: tanks and pump chambers, baffles and effluent filters, effluent and recirculation pumps, floats and control panels, transport lines and pressure laterals, drainfields, and advanced treatment systems including sand filters, aerobic treatment units (Oscar and Bio-Microbics among them) and Orenco AdvanTex. That range lets one crew handle the whole job instead of passing you between contractors.

Septic pumping · Inspections · Septic repair · Drainfield repair · Maintenance & monitoring · Sewer lines · ATU service · 24/7 emergency

Meet the team

Anthony WilsonCo-founder
A background in business development and sales from the technology industry, where he built customer relationships and helped grow a business. He runs the Woodinville branch with Victoria.
Victoria Wilson, DPTCo-founder
A second-generation member of a Snohomish County septic family and a Doctor of Physical Therapy (University of Washington, 2020). She brings a clinician’s focus on careful assessment, clear explanations and prevention.
Moe ShahiqLead Technician, OSM
Our lead technician and a licensed on-site sewage system maintainer (O&M) and pumper in King and Snohomish counties.
Amir AndrewsSeptic Technician
Amir focuses on our King County service area.
KyleSeptic Pumper
Kyle runs pump-outs and tank maintenance for homeowners across both counties.
TravisSeptic Crew
Pumping, maintenance and repair jobs across King and Snohomish counties.
DonteSeptic Crew
Pumping, maintenance and repair jobs across King and Snohomish counties.

Amir Andrews with part of the Septic Response pump truck fleet.

Our credentials

Every Septic Response technician is trained to diagnose and repair the full range of systems found in Western Washington, not just to run a pump truck.

WOSSA-certified technicians, trained through the Washington On-site Sewage Association
Licensed on-site system maintainer and pumper on staff in King and Snohomish counties
Licensed, bonded, and insured in Washington State (contractor license #SEPTIRL810RB)

What you can expect from us

A real person answers, 24/7. Septic emergencies don’t wait for business hours.
Upfront pricing. You’ll know the cost before any work begins, with no surprise fees.
Plain-English explanations. We tell you what we found, which part is affected, why it matters, and whether it needs attention now or can wait.
Repairs before replacements. If a component can be fixed, we’ll fix it.
Respect for your property. We protect your lawn and landscaping and clean up before we leave.
Records you can use. We file pumping reports with the county health department after every pumping and file inspection reports within 24 hours.

“I’ve used Septic Response for annual inspections and maintenance for the last few years and have found the team personable, professional, and reliable. What I appreciate most is that they’re careful not to recommend unnecessary treatments or services. I feel like I’m getting honest, practical advice rather than a sales pitch. They’ve earned my trust over the years, and I’m happy to recommend them.”
Dan, Woodinville

Rated by 271 customers in our Google reviews.

Family-run septic service since 2018.